Susan C. McLeod
Senior Executive in Technology and Energy Solutions Strategy
+1 919-625-2923
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Hello... I am Susan C. McLeod
With over 20 years of experience in the technology and IT services sectors, I am dedicated to empowering teams and driving business transformation by leveraging cutting-edge solutions. My expertise in global support, data center environments, and energy infrastructure enables me to deliver innovative strategies that not only enhance operational efficiencies but also drive long-term value in the evolving digital and energy landscape.
EXPERIENCE
Hitachi Energy Aug 2025 to Date
VP, Data Center Market Development, NAM
Data Center Strategy
As Vice President of North America Data Center Market Development, I lead Hitachi Energy’s engagement with hyperscale and colocation providers navigating the rapid acceleration driven by Generative AI. My focus is developing and executing strategies that address the energy-intensive demands of this sector while ensuring sustainability and resilience remain central. Through collaboration with internal stakeholders, customers, and partners, I am committed to advancing solutions that strengthen North America’s data center ecosystem and shape the energy transition for decades to come.
Envira Global Ltd. 2024 to Date
Executive Advisor
Executive Advisor, Customer Experience
Serving as a trusted executive advisor with a focus on shaping and executing customer-centric strategies and scalable service delivery models. I provide counsel on disciplined account planning and sales forecasting, while guiding the development of innovative tools and methodologies that advance Envira Global’s sustainability and energy solutions. My work strengthens the partner ecosystem, drives operational excellence, and enables long-term growth.
Hitachi Vantara 2017 - 2024
Customer Success, Services and Support
SVP, Global Customer Success, Executive Committee Member
Global Senior Vice President of Customer Success and Support and member of the Executive Committee at Hitachi Vantara, a $4B+ global leader in data infrastructure, digital, and IoT products, services, and solutions. Led Global Customer Success with oversight of a ~$1B P&L, managing a global team of ~1,000 employees and consultants. Driven by a commitment to customer excellence, profitability, and strategic growth, with a strong emphasis on data security and protection. Passionate about customer advocacy to enhance revenue and reduce churn. Served as Global Executive Sponsor for numerous Fortune 500 strategic accounts, with a primary focus on safeguarding data and ensuring robust security practices
Spearheaded a transformative digital strategy from 2019 to 2024, generating significant operational efficiencies and cost savings. Simultaneously, led the organization’s preparation for the integration of Generative AI, aligning IT strategy to capitalize on emerging technologies. This transformation not only delivered substantial cost savings but also positioned the company for long-term innovation in a rapidly evolving landscape.
Hitachi Data Systems 2008 - 2017
Professional Services Sales and Delivery
Senior Director of Professional Services
Directed global professional services teams, consistently surpassing revenue targets, including driving a 34% increase in services revenue between FY13 and FY14. Through strategic leadership and innovative initiatives, contributed $40M in revenue, solidifying the company's position as a leader in the high-tech and financial sectors. By building and nurturing long-term partnerships with key enterprise clients, I significantly boosted recurring revenue and renewal rates, ensuring sustained growth and enhanced customer satisfaction
EDUCATION
Executive MBA 2025- 2026
Candidate for MBA, UNC-Chapel Hill Kenan-Flagler
UNC KENAN-FLAGLER BUSINESS SCHOOL
Accepted into UNC Chapel Hill, Kenan-Flagler for 2025-2026 MBA program. Selected as a Forté Fellowship for leadership excellence and diversity advocacy.
Professional Development 2012 and 2013
Tuck School of Business and IMD
Leadership Development
Executive & Strategic Impact, Tuck School of Business, 2012/High-Performance Leadership, IMD, 2013
Undergraduate Degree
Undergraduate Degree
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Earned undergraduate degree from the University of North Carolina at Wilmington, specializing in Industrial Psychology
SKILLS
Leadership - Advanced
P&L Management- Advanced
Mentoring - Advanced
Operational Efficiency- Advanced
Emotional IQ- Advanced
Innovation and Technology - Nerd
Motivation
PERSONAL PHILOSOPHY
I believe in empowering individuals and teams to achieve their fullest potential by fostering an environment of trust, transparency, and collaboration. Leadership is not only about driving innovation and results but also about inspiring others to embrace change and grow together. With over 20 years in the technology sector, I am committed to using my technical expertise and emotional intelligence to build strong, resilient teams that deliver exceptional customer experiences, drive business growth, and create lasting impact. Sustainability and long-term value, both for organizations and communities, are at the core of my professional and personal endeavors.
TECHNOLOGY AND INNOVATION
With the rapid pace of innovation and emerging technologies such as Generative AI, coupled with the evolving demands of digital infrastructure and data centers, enterprises must adapt swiftly or risk being left behind. This paradigm shift requires not only strong technical leadership but also a high degree of emotional intelligence to foster trust, transparency, and alignment across teams. I am passionate about creating environments where technical excellence and business outcomes are aligned, enabling organizations to embrace change confidently while modernizing their digital and energy infrastructures for the future.